Scheduling and cancellation
A quote request starts a review. An appointment exists only after you accept the quote and staff confirms a date and time with you.
Effective October 4, 2026
When an appointment exists
Asking for or discussing a quote does not reserve a date or time. Staff first reviews the services, condition, location, and other written details you provide. The public website does not currently accept household photographs. If you accept the quote, staff collects the complete service address and confirms the appointment with you directly.
An appointment is confirmed only when both you and Pure Coast have agreed to its date and time.
Changes and cancellations
If you need to change or cancel a confirmed appointment, contact bookings@purecoastupholstery.com or call or text 656-205-1928 as soon as practical.
A new appointment time is subject to staff availability. Any cancellation or rescheduling terms that apply will be communicated during personal scheduling. If the service scope, location, or access details change, staff may need to review the quote again before confirming the new appointment.
Access and site readiness
Please make sure staff can reach the service location and agreed working area at the confirmed time. Keep pets, fragile items, valuables, and unrelated household activity safely away from the work area.
If the location cannot be accessed, the working area is not reasonably ready, or conditions make the work unsafe, staff may pause the visit and discuss next steps. A material change to the scope may require a revised quote before another appointment is confirmed.
If Pure Coast needs to reschedule
Weather, illness, equipment issues, unsafe conditions, or other circumstances may require Pure Coast to change an appointment. Staff will use the contact details associated with the booking to explain the change and arrange another available time.
This policy does not promise a specific replacement date or arrival window.