Privacy Policy

Overview

This Privacy Policy describes how Pure Coast Upholstery Cleaning ("Pure Coast," "we," "us," or "our") handles personal information in connection with this website and our cleaning services.

Information we collect

Information you provide

When you contact us by phone, email, or another method we make available, we may receive information you choose to provide, including:

• Your name, email address, and mobile number.
• Your city and ZIP code when discussing a quote.
• Your full service address if you accept a quote and arrange an appointment.
• The services and quantities you select, condition details, access notes, and other information about the requested work.
• Your preferred contact method and communications about your request.
• Messages, scheduling details, service records, and other information you provide when you contact or work with us.

The public website does not currently accept online quote submissions or household photo uploads. We also do not currently ask customers to send household photographs by email, text, or another channel. Please use written details only. We will update this policy before enabling a secure photo-intake feature.

Information collected automatically

When you visit the site, our website and service providers may process basic technical information such as your IP address, browser type, device type, referring page, pages requested, and the date and time of a request. This information may appear in security and server logs and is used to operate, protect, and troubleshoot the site.

How we use information

We may use personal information to:

• Review the scope of a requested cleaning job and prepare a quote.
• Contact you by the method you select about the quote request for which you provided that preference.
• Confirm service details and provide cleaning services you request.
• Respond to questions, requests, complaints, and privacy inquiries.
• Maintain records, prevent misuse, protect the site, and diagnose technical issues.
• Comply with legal obligations and establish, exercise, or defend legal claims.
• Understand and improve the site and service using aggregated or deidentified information where practical.

Contact about a quote or service request is not consent to marketing. If we offer marketing communications in the future, we will request any separate consent required for them.

Photos and retention

We do not currently accept household photographs through this website, email, text, or another customer-contact channel. Please do not send them. Staff can begin with a written description of the item, quantity, condition, city, and ZIP.

If secure photo intake is activated later, sending a photo for quote review will not give us permission to use it in advertising, social media, a public portfolio, or a before-and-after story. Any public use will require separate permission.

We keep quote, communication, scheduling, and service records only as long as reasonably needed for the purposes described in this policy, including customer support, business records, dispute resolution, legal compliance, and enforcement of agreements.

Before online photo intake is activated, we will revise this notice to explain the storage, access, and retention practices that apply to that feature.

How we share information

We may disclose personal information as needed in the following circumstances:

• Service providers. Website hosting, customer relationship, email or text delivery, security, and technical support providers may process information for us under their own service terms and privacy obligations.
• Legal and safety needs. We may disclose information when reasonably necessary to comply with law, respond to lawful process, protect rights and safety, prevent fraud, or enforce an agreement.
• Business changes. Information may be reviewed or transferred as part of a merger, financing, reorganization, sale, or similar business transaction, subject to appropriate confidentiality protections.
• At your direction. We may share information when you ask us to or clearly authorize the disclosure.

Cookies and site data

The site and its hosting providers may use cookies or similar technology that is necessary to load pages, maintain security, remember essential choices, or provide a feature you request. We do not currently use advertising cookies or third-party trackers for targeted advertising.

If our analytics, cookie, or advertising practices materially change, we will update this policy and provide any notice or choice required by law.

Calls, texts, and emails

We may use the contact details and preference you provide with a quote request only to respond about that quote. If you later accept a quote, scheduling, service reminders, or support communications are handled separately as part of that customer relationship. Choosing text messages for quote replies is optional and is not required to request or purchase service.

You may reply STOP to stop text messages and HELP for help. You may also contact us using the details below. We may retain an opt-out record so we can honor your choice. See our Terms of Service for additional messaging terms.

Your choices and rights

You may ask us to provide access to, correct, or delete personal information associated with you. You may also ask a question about our practices or withdraw consent for future quote-related communications. We will evaluate each request under the laws that apply to it.

Send a request to info@purecoastupholstery.com, call or text 656-205-1928, or use our contact page. To protect personal information, we may need to verify your identity and the scope of your request. We may retain or withhold information when allowed or required by law, including for security, recordkeeping, completed transactions, disputes, or legal obligations.

California privacy notice

California residents may have rights under the California Consumer Privacy Act when that law applies to a business and a request. These can include rights to know, access, delete, and correct personal information; to opt out of a sale or sharing; to limit certain uses of sensitive personal information; and to receive equal service when exercising a privacy right.

We do not sell personal information, share it for cross-context behavioral advertising, or offer a financial incentive for personal information.

To exercise a California privacy right, use the request methods in the Your choices and rights section. You may use an authorized agent where permitted by law. We may request proof of the agent's authority and verify your identity before acting on a request. We will not discriminate against you for exercising an applicable privacy right.

Children's privacy

Our site and services are intended for adults arranging property services. They are not directed to children under 13, and we do not knowingly collect personal information online from a child under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate.

Security

We use administrative, technical, and organizational measures intended to protect personal information, including limiting information to people and providers who need it for an authorized purpose.

No website, transmission, or storage system can be guaranteed completely secure. Please avoid sending unnecessary sensitive information and contact us if you believe your information may be at risk.

Policy updates

We may update this policy when our services, technology, or legal obligations change. We will post the updated policy on this page and revise its effective date. We will update this notice before enabling online quote submissions or photo uploads. If a change materially affects how we use information already collected, we will provide additional notice when required.